International Shipping Rates and Policies

01 - What countries do we ship to?

02 - What countries do we NOT ship to?

03 - What are your international shipping rates?

04 - How will my order ship?

05 - When will my order ship?

06 - What is your holiday schedule?

07 - How long will it take to receive my order?

08 - Will I receive a tracking number?

09 - What can I do if I provide incorrect shipping information?

10 - What should I do if my order does not arrive within the estimated delivery time?

11 - What should I do if my order arrives damaged?

12 - Will I owe taxes on my order?

13 - Will my order be delivered to the shipping address I provided?

14 - What is your Customs Rejection Policy?

15 - What is your Return Policy?
 



 
01 - What countries do we ship to?

  • North, South & Central America - Argentina, Bermuda, Bolivia, Brazil, Canada, Chile, Costa Rica, Ecuador, Jamaica, Mexico, Paraguay, Peru, Uruguay

  • Europe - France, Great Britain, Greece, Iceland, Ireland, Luxembourg, Netherlands, Switzerland, United Kingdom

  • Asia - Australia, Cyprus, Hong Kong, Israel, Japan, Korea, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Turkey

  • US Territories - American Samoa, Canal Zone, Guam, Mariana Islands, Puerto Rico, US Virgin Islands (see US Shipping FAQs)
     



     
    02 - What countries do we NOT ship to?
    Due to customs or delivery problems we can not ship to the following countries:

    Austria, Belgium, Columbia, Denmark, Egypt, Finland, Germany, India, Italy, Kuwait, Malaysia, Norway, Portugal, Qatar, Saudia Arabia, South Africa, Spain, Sweden, United Arab Emirates, Venezuela

    If your country does not appear on either list above, please contact us about shipping to your country.
     



     
    03 - What are your international shipping rates?

    Country Service Per
    Shipment
    Plus Per
    Pound
    Canada Express $33 $4
    Canada Priority $24 $2
    Canada Air Mail* $12 $2
    *Air Mail service is available for orders of $90 or less.

    Rate chart is approximate shipping cost. Actual shipping charges calculated by the US Postal Service based on weight.

           
    Country Service Per
    Shipment
    Plus Per
    Pound
    International Express $49 $3
    International Priority $34 $3
    International Air Mail* $16 $2
    *Air Mail service is available for orders of $90 or less.

    Rate chart is approximate shipping cost. Actual shipping charges calculated by the US Postal Service based on weight and destination country.


     



     
    04 - How will my order ship?
    Express orders ship via the US Postal Service Express Mail International service

    Priority orders ship via the US Postal Service Priority Mail International service

    Air Mail orders ship via the US Postal Service First Class Mail International service
     



     
    05 - When will my order ship?

  • Orders received by 2 pm Eastern Time (New York City Time) Monday through Friday ship the same business day, in most instances, and orders received after 2 pm ET ship the following business day.

  • Orders received on Saturdays, Sundays and holidays ship the following business day.
     



     
    06 - What is your holiday schedule?

    2013 Holiday Schedule
    New Years 2012 Tuesday January 1st
    MLK Day Monday January 21st
    President's Day Monday February 18th
    Memorial Day Monday May 27th
    Independence Day Thursday July 4th
    Labor Day Monday September 2nd
    Columbus Day Monday October 14th
    Veterans Day Friday November 11th
    Thanksgiving Thursday November 28th
      Friday November 29th
    Christmas Wednesday December 25th
       
    New Years 2014 Wednesday January 1st
       

     



     
    07 - How long will it take to receive my order?
    The following are delivery estimates to most countries. Delivery times can vary by country and by region within the same country. For instance, delivery times are much shorter to Paris than they are to a small town in southern France.

  • Express Delivery Option - 7 days
  • Priority Delivery Option - 14 days
  • Air Mail Delivery Option - 21 days

    Many times deliveries to Brazil can take much longer due to long customs delays. The following are delivery estimates to Brazil.

  • Express Delivery Option - 21 days
  • Priority Delivery Option - 35 days
  • Air Mail Delivery Option - 60 days

    Depending on the laws and regulations in your country, your customs office may hold your order for up to several weeks.

    Delivery estimates are not guaranteed due to customs and local delivery delays. Refunds will not be issued for deliveries that take longer than the estimates provided.
     



     
    08 - Will I receive a tracking number?
    Tracking numbers are available for Express and Priority shipments but not for Air Mail shipments.

    Your tracking number will be provided in the Shipping Confirmation e-mail sent to you when your order ships.
     



     
    09 - What can I do if I provide incorrect shipping information?
    We rely on our customers to provide accurate shipping information with their orders.

    If you realize you have provided incorrect shipping information at the time you placed your order, please e-mailing us at cs@VitaminCircle.com

    We will make the requested changes if your order has not yet shipped. If your order has already shipped, we will not be able to make any address changes.

    We are not responsible for lost or unclaimed orders due to incorrect shipping information provided with your order. So please verify your order information is correct on the Order Confirmation Page and in your Order Confirmation E-mail.

    The full cost of shipping will be charged for reshipments necessary because of incorrect delivery information. Original shipping charges will not be refunded if the customer chooses not to have the order reshipped.
     



     
    10 - What should I do if my order does not arrive within the estimated delivery time?
    If you order has not arrived within the estimated delivery time listed above for the delivery method you selected, please contact us.

    Please be aware that the US Postal Service may leave your package while you are not at home.

    Air Mail Service
    The delivery estimate above does not include time for customs and local delivery. Depending on the laws and regulations in your country, your customs office may hold your order for up to several weeks so please be patient.

    Since, as previously mentioned, tracking is not available on Air Mail shipments, please understand if there is a delay, we are not able to provide detailed information. If this is not acceptable, please select Express or Priority service, which do provide a tracking number.

    If you have not received your Air Mail shipment within 60 days from the date it was shipped, we will issue a refund and ask that you contact us when your order arrives so that we can re-charge you for your order. If, for some reason your order is returned to us, we will contact you regarding re-shipment. If this is not acceptable, please select Express or Priority service, which are much faster services and allow for tracking.

    Express and Priority Service
    We highly recommend that you periodically check the status of your package by using the tracking number provided.

    We take full responsibility for all packages up to delivery. If the status of your tracking number is DELIVERED and you have not received your order, we recommend that you check to see if your order has been left outside, ask others in your household and/or neighbors to see if they may have taken the order in or speak to the person that receives mail/packages if your order was delivered to your place of work.

    If you still can not find your order, please contact us.
     



     
    11 - What should I do if my order arrives damaged?
    Please contact us immediately if any of the products you ordered were damaged in shipping.
     



     
    12 - Will I owe taxes on my order?
    We are not authorized to collect duties, taxes or VAT from you and do not know how much your customs office may charge. You are responsible for any duties or taxes on your order. Check with your country's tax or customs office for tax rates before ordering.
     



     
    13 - Will my order be delivered to the shipping address I provided?
    In most countries, orders are delivered to your address. However, in some countries, customs officials require shipments to be picked up from the customs office by the individual the package is addressed to.

    It is your responsibility to contact your customs office to verify your country's delivery policies and regulations.
     



     
    14 - What is your Customs Rejection Policy?
    Since customs regulations vary greatly from country to country, it is not possible for us to know the ever changing laws and regulations in each country we ship to.

    It is your responsibility to contact your customs office to verify your country's laws and regulations pertaining to the shipment of our products to your country.

    If your order is seized by customs for any reason and the order...

  • is not returned to us - we will not issue you a refund.
  • is returned to us - we will issue you a refund, less shipping cost we incurred, after the order is returned to us by customs.
     


     


     


     


     


     


     


     

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